FAQ

Frequently Asked Questions...

Q - How much is shipping? 
A - We offer FREE SHIPPING WORLDWIDE on orders over $30 (USD)! 

Q - Where is my order?
A - You can track your order using the tracking number sent to you via email.
Most orders worldwide will be received within 1-3 weeks of placing your order, depending on the product ordered and your location. However, in some cases due to high demand, it may take a maximum of 4-8 weeks to receive your shipment(s). 

Q - What is my tracking number?
A - This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.

Q - I lost my tracking number. What can I do?
A - Simply contact us at support@zenarbee.com with your full name and mailing address, and we will resend your tracking number.

Q - How can I make changes to my order?
A - If you need to make changes to your order you will need to contact us within 12 hours of placing the order.

  We Can Change:
        - Your delivery details
        - Your name
        - Your email
        - Your phone number

Q - How can I cancel my order? 
A - You must contact us within 12 hours.
      * Note: we cannot cancel your order once it has already been shipped.  

Q - What is your return policy?
A - Items are returnable up to 60 days after purchase.

Q - Who do I contact if there is something wrong with my order?
A - If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to support@zenarbee.com

Contact us
If your question is not listed above, please feel free to contact us at support@zenarbee.com and we will usually get back to you within 24hrs!